City College of San Francisco

  • This certificate includes instruction in the support of a typical workplace computer environment including hardware, operating systems, and application programs. Students in this program practice diagnostic troubleshooting, technical and logical problem solving, end-user training, and customer relations skills. Students completing this certificate program will be qualified for entry-level computer technical support, IT and help desk positions.

  • City College of San Francisco
    IT Technician Pathway Course Offerings
    Course Name or Topic Course ID Relevant 3rd
    Party Certification

    Computer Retail Sales & Support

    Stage 1

    Introduction to Retail or Business Fundamentals
    Customer Service/Human Relations
    Business Communications
    Microsoft Office Essentials
    Information & Communications Technology Essentials CompTIA A+
    Business Information Systems, Computer Information Systems

    Help Desk
    User Support

    Stage 2

    Computer Network FundamentalsCNIT 106 CompTIA Network+
    Systems and Network Administration (Network Operating Systems)CNIT 411 MCSA Server 2012
    Installing, Configuring & Administering a Microsoft OS (Desktop Support Tech I)CNIT 401 Microsoft MCTS:Win 7
    Introduction to Information Security SystemsCNIT 120 CompTIA Security+

    IT Technician

    Stage 3

    Routing & Switching FundamentalsCNIT 201C Cisco CCENT
    Installing, Configuring and Administering Linux Operating SystemCS 260A CompTIA Linux+
    Certified Ethical HackerCNIT 123 CEH by E.C.

    Further Specialization Options

    Mobility and Mobile DesignCNIT 113 CompTIA Mobility+
    Preparation for CCNACNIT 203C and CNIT 204C Cisco CCNA
    Cloud Essentials CompTIA Cloud+
    Project Management or Process Improvement CompTIA Project+

    Contact Information

    Map And Directions

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