Glendale Community College

  • IT Technician I - Computer Retail Sales and Support IT Technician II - Help Desk User Support IT Technician III

  • Glendale Community College
    IT Technician Pathway Course Offerings
    Course Name or Topic Course ID Relevant 3rd
    Party Certification

    Computer Retail Sales & Support

    Stage 1

    Introduction to Retail or Business FundamentalsBUSAD 101
    Customer Service/Human RelationsBUSAD 204
    Business CommunicationsBUSAD 106
    Microsoft Office EssentialsCABOT 260
    Information & Communications Technology EssentialsCS/IS 194 CompTIA A+
    Business Information Systems, Computer Information SystemsCS/IS 101

    Help Desk
    User Support

    Stage 2

    Computer Network FundamentalsCS/IS 190 CompTIA Network+
    Systems and Network Administration (Network Operating Systems)CS/IS 197 MCSA Server 2012
    Installing, Configuring & Administering a Microsoft OS (Desktop Support Tech I)CS/IS 186 Microsoft MCTS:Win 7
    Introduction to Information Security SystemsCS/IS 196 CompTIA Security+

    IT Technician

    Stage 3

    Routing & Switching FundamentalsCS/IS 187 Cisco CCENT
    Installing, Configuring and Administering Linux Operating SystemCS/IS 174 CompTIA Linux+
    Certified Ethical HackerCS/IS 193 CEH by E.C.

    Further Specialization Options

    Mobility and Mobile Design CompTIA Mobility+
    Preparation for CCNA Cisco CCNA
    Cloud Essentials CompTIA Cloud+
    Project Management or Process ImprovementFoundations of Project Management CompTIA Project+

    Contact Information

    Map And Directions

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