Pasadena City College

  • The Computer Retail Sales career track is for students interested in working as front-line employees handling customer requests and solving problems. Entry into this pathway begins with retail salesperson and customer service representative occupations, progressing to supervisory and sales positions and eventually leading to management occupations.

  • Pasadena City College
    IT Technician Pathway Course Offerings
    Course Name or Topic Course ID Relevant 3rd
    Party Certification

    Computer Retail Sales & Support

    Stage 1

    Introduction to Retail or Business FundamentalsBUS 009
    Customer Service/Human RelationsBUS 160
    Business CommunicationsBUS 011A
    Microsoft Office EssentialsBIT 106
    Information & Communications Technology EssentialsCIS 011 CompTIA A+
    Business Information Systems, Computer Information SystemsBIT 025 or CIS 010

    Help Desk
    User Support

    Stage 2

    Computer Network Fundamentals CompTIA Network+
    Systems and Network Administration (Network Operating Systems) MCSA Server 2012
    Installing, Configuring & Administering a Microsoft OS (Desktop Support Tech I) Microsoft MCTS:Win 7
    Introduction to Information Security Systems CompTIA Security+

    IT Technician

    Stage 3

    Routing & Switching Fundamentals Cisco CCENT
    Installing, Configuring and Administering Linux Operating System CompTIA Linux+
    Certified Ethical Hacker CEH by E.C.

    Further Specialization Options

    Mobility and Mobile Design CompTIA Mobility+
    Preparation for CCNA Cisco CCNA
    Cloud Essentials CompTIA Cloud+
    Project Management or Process Improvement CompTIA Project+

    Contact Information

    Map And Directions

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