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Santa Ana College

  • The Business Information Worker (BIW) Certificate of Achievement is designed to prepare students for entry-level office and administrative support in a variety of job positions, including general office clerks, retail salespersons, customer service representatives, receptionists, and information clerks. Students can be expected to learn the following: • Basic oral and written communications • Basic computer application skills, including beginning Excel, Word, and Outlook • The fundamentals of computer systems • Critical thinking and problem solving skills With a solid foundation in Microsoft Windows and Office, as well as strong digital and web literacy skills, students will be better prepared to meet the workforce demands of today’s business environment.

  • Santa Ana College
    Business Information Worker Pathway Course Offerings
    Course Name or Topic Course ID Relevant 3rd
    Party Certification

    Business Information Worker

    Stage I

    KeyboardingBA110A or BA115A
    MS WindowsBA147
    MS WordBA179 MOS: Microsoft Office Word
    MS ExcelBA179 MOS: Microsoft Office Excel
    MS OutlookBA066 MOS: Microsoft Office Outlook
    Information System - BasicCMPR100
    Business Communication (Business English)BUS222 or MGMT122
    Human Relations & Customer ServiceBUS120 or MGMT120

    Business Information Worker

    Stage II

    MS PowerPointNot Offered MOS: Microsoft Office PowerPoint
    MS Excel - IntermediateNot Offered

    1 of 2

    Introduction to SharePoint for Collaboration and Document ManagementNot Offered MOS: Microsoft Office Sharepoint
    MS AccessNot Offered MOS: Microsoft Office Access
    Computerized Accounting with QuickbooksNot Offered QuickBooks Certified User
    Electronic Records Management (with Access or Sharepoint)Not Offered
    Introduction to Customer Relationship Management (CRM)Not Offered

    Business Information Specialist

    Presentation / Marketing Communication Support SkillsNot Offered
    Project Management ConceptsNot Offered CompTIA Project+ Certification PreparationNot Offered Salesforce Certified Administrator

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