IT Technician Pathway

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    “The California Community College IT Pathways program describes an effective balance of training, certifications and experience to develop IT Professionals without a 4 year degree ...”

    James Brady, PhD, FHIMSS
    Chief Information Officer, Kaiser Permanente Orange County, Information Technology

    Are you ready to work in IT? You may be closer to landing your first job than you think! Follow these four steps and you’ll be on your way to a successful career.

    FIND COURSES
    Find out what courses you need to take and where they’re offered.

    CONNECT WITH PEERS
    Connect with other students, both online and in person, to stay updated on the IT industry.

    GET CERTIFIED
    Learn about the industry certifications that will help you get hired.

    GET HIRED
    Don’t wait too long to get an entry-level job handling tech equipment or sales. The sooner you get into the business, the sooner you’ll become an IT Professional.

    pdfDownload the ITTP Flyer

  • Three Stages Along a Single Pathway to Career Success

    step one

    COMPUTER RETAIL SALES & SUPPORT - Basic Skills

    Take the first step into the world of information communications by working in retail sales of computers, handheld devices, networking services or cell phones.

    Increase your marketability and on-the-job success by taking the first six IT Pathways courses and the A+ Certification exam.

    step two

    HELP DESK / USER SUPPORT - Add Skills

    A greater knowledge of computers and networking can lead to employment in Help Desk/User Support. This function can be performed in-store, onsite, or more commonly, online.

    Build on the IT Pathway by completing four additional courses listed.

    step three

    IT TECHNICIAN - Add More Skills

    Advancing beyond basic Help Desk/User Support requires greater technical knowledge and specialization, as there are different directions of employment growth.

    The IT Pathways courses listed teach advanced concepts in security, database management, programming, and virtualization.

    While the suggested curriculum can be completed in two years, keep in mind that experience and practice are true keys to success and advancement in IT. Pacing your learning and experience together may be a better long-term investment.

  • ittp header peer

    CONNECT WITH PEERS

    The challenges and rewards of making progress in IT are often demystified by socializing with others online or at events for IT Professionals in your area.

    Want to know what other students are saying about the CompTIA Certification Exams? Follow the Facebook page CompTIA A+, Network+, Security+ (students group).

    Click one of the logos below to get connected with your peers and start making connections to advance your IT career.

    CompTIA Student Group
    A Great Starting Point For Peer Support and Guidance!!
    The Cisco Learning Network - Study Groups
    A Deeper Dive
    Woment in IT
    Tech is a Great Career Path for Women!
  • ittp header cert

    GET CERTIFIED

    Industry certifications are a critical part of the IT Technician Pathway and are required for many IT-related jobs. Many of the pathway courses help prepare you to take certification exams. You might also choose to use test prep workbooks or software to help you prepare.

    Some of the most widely recognized and useful certifications include CompTIA’s A+, Network+, Security+, Cisco CCENT and CCNA, Certified Ethical Hacker (CEH), and more.

    The California Community College system provides its students discounts on certification exams through the xVoucher program.

    Are you still wondering why you need to get certifications in addition to your education?

    Click on the certification badges to go directly to the certification exam site.

    Stage 1: Retail Customer Support

    CompTIA A+

    Stage 2: Help Desk

     MCSA: Windows Server 2012
    CompTIA Network+
    CompTIA Security+
    Microsoft Specialist

    Stage 3: IT Technician

    Certified Ethical Hacker
    CISCO CCENT
    CompTIA Linux+

    Specializations

    CCNA Routing & Switching
    CompTIA Advanced Security Practitioner
    CompTIA Cloud Essentials
    CompTIA Mobility+
    CompTIA Project+

    Exam Preparation

    Pearson IT Certification
    TechExams.net
    The Cisco Learning Network - Study Groups
    Transcender
  • ittp header experience

    GET HIRED

    According to top employers, experience is the most important criteria when hiring for higher level tech jobs. This means students can best prepare for IT careers by gaining work experience while taking classes and earning certifications.

    It’s not too early to start looking for an IT-related job – the sooner the better!

    Click the links below for some tips to get you started:

    • Ask at Your College

      Ask your college counseling department and faculty about internships, apprenticeship programs or local companies that may be hiring, as their local knowledge may be best. Try to get personal referrals from faculty to business owners. And don't be a stranger...if you want help, you need to ask.

    • On-Line Research

      While searching online may seem efficient, most jobs advertised online require more experience and training than you have initially. Look online to find out who is hiring, but seek a personal interview through people you know at that company, instead of submitting your resume online. Getting to know the local IT manager of a large company could be a very smart move

      Remember, IT jobs are found in banks, hospitals, office buildings and with many small- to-medium IT contractors. Big names in IT like Cisco and Microsoft make the products that are sold to these other companies for the IT team to manage.

    • Placement Agencies

      A very effective approach is to inquire with contract or temporary IT placement agencies in your town. Search for IT placement agencies such as AppleOne, Manpower and Robert Half, who know what companies are hiring. It is common for companies to initially hire temporary workers to see how they work out. Often, after a period of time, the temporary worker will be offered a permanent position.

      It may seem old-fashioned, but being well-dressed, making an appointment to meet the manager and expressing a desire to work in the tech industry are very important when seeking a job.

    • Try Computer Retail

      It’s possible to get a tech sales job fast. Consider applying for a job at retail stores that sell electronic communications equipment. This can be an opportunity to begin earning money in your new field.

      Look for kiosks that sell cellular phones, tech heavy retail stores like Apple Store, Microsoft Store, Best Buy, Staples, Office Depot, Office Max & Costco and cellular stores (ATT, Verizon) as well as computer service and specialty stores.

      Working cellular sales at a kiosk may take a day of training whereas working in a store may require more lengthy, offsite training by the employer. Either way, your stage one courses are a real advantage for you

      Retail opportunities rapidly grow your customer service skills as you explain technology to non-technology people – a very important skill. There may also be opportunities to advance to higher levels of retail management, and even business-to-business sales jobs which can be very lucrative.

    • Add Education & Certifications

      The experience you gain working with customers, supervisors, company policies and technology combines with your educational experience to help you become successful. The so-called ‘soft skills’ that you acquire while working are very much in demand for higher-level jobs.

      In tech it is normal to change jobs to advance. While it may be wise to stay on a good career track at your company, you may find that you will be approached by recruiters for a higher level ‘help desk’ or other tech position.

    • The Next Job

      Assuming you have completed the first pathway courses and earned your A+ Certification, you are a good candidate for a better job. But don't stop academically…you have only begun. Follow all the stages in the IT Technician Pathway.

      With some experience on your resume it may pay to look at the popular tech on-line websites for employment, like Dice.com, ITJobPro.com and Robert Half as well as the IT placement agencies in you region.

      Your online reputation (keep your Linked-in profile up to date) as well as recommendations from prior employers are as important as your Certifications and education.

      At this point, your discussions with peers that you meet on the job, online or in person will help keep you aware of who is hiring and what Certifications are valued for those jobs. However, you will find that the tech industry keeps growing and specialties develop where general skills were once enough. Depending on the industry in your area, your professional preferences, and who’s hiring, you will have many choices and a well-paying dynamic career if you keep learning!

    LinkedIn

    Create your LinkedIn profile early in your career and be diligent in updating and maintaining it. Add your education, certification and experience as you obtain them. Connect with peers and professionals to cultivate opportunities.

  • ITTP Submission Form

    College Information

    Enter your college and contact information. Please make sure to identify the person who will approve this pathway at your college.
    College Name(* Required)
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    Pathway Description
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    Pathway Course Entry

    Enter the course catalog ID for each of the courses your college is offering that best matches the skills description.
    Computer Retail Sales and Support
    Intro to Retail or Business Fundamentals
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    Customer Service/Human Relations
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    Business Communications
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    Microsoft Office Essentials
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    ICT Essentials
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    BIS/CIS
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    Help Desk Support
    Computer Network Fundamentals
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    System & Network Admin (Network OS)
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    Install, Config & Admin MS OS Desktop
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    Introduction to Ino. Security Systems
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    IT Technician
    Routing & Switching Essentials
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    Installing, Config and Admin Linux OS
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    Principles of Cybersecurity Analysis
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    Introduction to Scripting (Python)
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    Specializations
    Advanced Cisco Routing (CCNA)
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    Advanced Information Security (CISSP)
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    Ethical Hacking (CEH)
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    Computer Forensics (CFCE)
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    CCNA Security (CCCN Security)
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    Cloud Essentials (Cloud+)
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    IT Project Management (PMP?Project+)
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    Security Check
    You must verify that you are a real person.

    This is a security check to insure that you are a real person.

    Faculty Training Opportunities

    @ONE Training

    The @ONE Project makes it easy for California Community College faculty and staff to learn about technology that will enhance student learning and success. @ONE’s programs provide training and online resources for free - or at a very low cost - thanks to funding from the California Community College Chancellor's Office Telecommunication and Technology Infrastructure Program (TTIP).

    Website

    CompTIA CSA+ Train the Trainer

    CompTIA Cybersecurity Analyst certification (CSA+)

    Website

    CSSIA (On-Line)

    CSSIA strives to bring the best and most current courses to you throughout the year. CSSIA works with the National Science Foundation (NSF) Advanced Technology Education (ATE) grant programs and Industry partners to define and organize these efforts. With your generous support, contributions and positive feedback to NSF we hope to continue these high quality education opportunities as we move forward.

    Website

    Cybersecurity Online Learning (COL) Program

    Faculty from California community colleges are eligible to take advantage of live and recorded workshops. The listing of scheduled workshops and their registration can be accessed at the catalog link.

    Website

    CYBRARY.IT

    Together, We Liberate Online IT and Cyber Security Training.

    Start learning now by registering for free.

    Website

    Free Online IT Security Training from the Federal Government

    I want to introduce you to FREE online training provided by the Federal Government to Federal, State, and local government employees, and encourage you, as a faculty member of a California community college, to take advantage of this training. It incorporates video presentations and documentation, and includes content that covers a variety of industry recognized security certifications.

    Website

    ICS CERT VLP

    Here the course offerings center on security for control systems and include an introductory course (approximately 1 hour in duration), and a cybersecurity course (approximately 15 hours in duration.

    Register Here

    Website

    Western Academy Support and Training Center

    Instructor training for the upcoming 2015/16 Academic year is available and posted here. We will be adding additional instructor-led courses on the following Special Topics: NETLAB+ (remote lab system), Cyperpatriots, Linux Essentials, and Pedagogical Best Practices.

    Website

IT Technician Pathways Developed With Funding From

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