Contra Costa College

  • IT Technician Stage 1 Program Description: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. List of Possible Careers: SOC 15-1151.00 - Computer User Support Specialists: Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Network Technician, Support Specialist, Technical Support Specialist Mission/Goals Information Technology (IT) Technician Stage 1 provides the first-level knowledge and skills for jobs in Computer Sales and Support. Students will learn the basics of business, customer service, communication, Microsoft Office applications, information systems, and computer hardware. Jobs in this area are some of the fastest growing and highest paid for non-degree programs.

  • IT Technician Pathway Course Offerings
    Course Name or Topic Course ID Relevant 3rd
    Party Certification

    Computer Retail Sales & Support

    Stage 1

    Introduction to Retail or Business FundamentalsBUS-109
    Customer Service/Human RelationsBOT-243
    Business CommunicationsBOT-248 or BUS-125
    Microsoft Office EssentialsBOT-242
    Information & Communications Technology EssentialsCCT-273 or CIS-101 CompTIA A+
    Business Information Systems, Computer Information SystemsCIS-135

    Help Desk
    User Support

    Stage 2

    Computer Network FundamentalsCCT-274 CompTIA Network+
    Systems and Network Administration (Network Operating Systems)CIS-198 MCSA Server 2016
    Installing, Configuring & Administering a Microsoft OS (Desktop Support Tech I)CIS-197 Microsoft MCTS:Win 10
    Introduction to Information Security Systems CompTIA Security+

    IT Technician

    Stage 3

    Routing & Switching FundamentalsCCT-275 and CCT-276 Cisco CCENT
    Installing, Configuring and Administering Linux Operating System CompTIA Linux+
    Introduction to Scripting (Python)
    IT Technician Cybersecurity Specialization
    Course Name or Topic Course ID Relevant 3rd
    Party Certification

    Cybersecurity

    Specialist

    Principles of Cybersecurity Analysis CompTIA CySA+
    Introduction to Computer Forensics Investigations IACIS CFCE
    Introduction to Cybersecurity: Ethical Hacking EC Council CEH
    Implementing Cisco Network Security CCNA Security
    Certified Information Systems Security Professional CISSP

    Networking

    Specialist

    CCNA Scaling Networks CCNA Routing & Switching
    CCNA Connecting Networks CCNA Routing & Switching
    Cisco Wireless Network Fundamentals CCNA Wireless
    Firewall Essentials Palo Alto Networks ACE

    Contact Information

    • 2600 Mission Bell Dr
    • San Pablo
    • 94806

    Map And Directions

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